Return & Refund Policy
Last updated:【09/19/2026】
We hope you love your new wallet. If you are not fully satisfied with your purchase, we’re here to help.
1. Return Eligibility
You have 30 calendar days from the date you receive your order to request a return, in compliance with EU consumer withdrawal rights.
To qualify for return:
• The wallet must be unused, unmarked, with all original tags and packaging intact.
• Proof of purchase (order number / order confirmation email) is required.
• Personalized / engraved wallets are non-returnable unless defective on arrival.
Wir bearbeiten und genehmigen Ihren Rückerstattungsantrag innerhalb von 3 Tagen nach Eingang Ihrer Anfrage.
2. Return Process
To start a return, email us at 【[email protected]】 with your order number and reason for return. We will send you return instructions.
You will need to ship the item back to our return address.
Return shipping cost is at the customer’s expense unless the item arrived damaged, defective or wrong item was sent by us.
3. Refund Information
Once we receive and inspect the returned wallet, we will approve your refund.
Refunds will be issued to your original payment method within 5–10 business days after inspection. Your bank may take extra time to process the refund.
Original shipping fees are non-refundable unless the return is due to our error.
4. Damaged or Defective Items
If your wallet arrives damaged or with manufacturing defects, please send clear photos within 48 hours of delivery. We will arrange replacement or full refund, and cover related shipping cost.
5. Exclusions
Items marked final sale, customized engraved wallets cannot be returned for change-of-mind. This policy does not affect your statutory consumer rights.
Contact us:【[email protected]】
